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Live Platform Guide for Professional Services
Notice
Overview
Live Platform Installation
Upgrading UMP 365
Setup Live Platform Server
Operation Center Portal Setup
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect
Operator Connect Setup
Setup UMP 365
Operator Connect
Day Two Management using the Multitenant Portal
Day Two Management using the Service Portal
Operator Connect Service User Permissions
REST API Interface
About this Guide
System Setup Requirements
Service Provider Preparation
Quick Start with Operator Connect Rest API
Operator Connect API Library
REST API Appendix
Troubleshooting
SQL Server Configuration
Hybrid Entities
Live CX
Live UC
Zoom Peering
Device Manager
Meeting Insights
Interaction Insights
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Service Provider Preparation
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Provide the Microsoft Tenant Id’s for adding to Development white list
■
Shares the list of countries to use for testing which must be approved by Microsoft on AudioCodes test tenant.
www.audiocodes.com